Concierge and care

Assistance for your sanctuary vessels

Inquiries regarding bulk wedding favors and corporate festive orders are answered within 24 hours with tracked worldwide dispatch.

24h

response time

Global

tracked transit

Maintenance

Vessel care and battery guidance

01
02
03

Battery replacement

Water contact cleaning

Off-season storage

Standard CR2032 lithium cells are easily replaced using the concealed waterproof screw base beneath each weighted brass casting.

Wipe sensor pins dry with a soft cloth after seasonal ceremonies to preserve the gold-alloy contact sensitivity.

Store solid brass casings in velvet pouches in a dry environment to maintain the warm unblemished metallic patina.

Direct desk

Submit your inquiry

Our concierge team in Mumbai and New Jersey manages orders and transit logistics daily.